FREQUENTLY ASKED QUESTIONS (FAQ)
Find answers to frequently asked questions about our products, shipping and returns.
WHO WE ARE
Who is Diana Studio?
Diana Studio is a project born in 2021 within Maglificio Diana, a Tuscan company with over 50 years of experience in knitwear. The brand takes shape from a balance between quality, sustainability and continuous technical and stylistic innovation. The meeting between the expertise of our technicians and the vision of the style department gives life to collections that are curated in every detail.
Where are you located?
Our headquarters are in Tuscany, in Prato, a city with a long textile tradition. The knitwear factory is located in Via della Mimosa 3/5 – 59100 Prato (Italy).
Do you have any stores I can shop at?
You can find Diana Studio garments in selected boutiques, located mainly in central-northern Italy and in some neighbouring European countries.
Why do you consider yourselves sustainable?
We believe in a transparent and responsible production model. Our garments are made in Italy and Bangladesh, in safe, bright and respectful work environments. All our suppliers share our values: attention to quality, technique and dignity of work. The garments are designed to last over time, promoting more conscious consumption.
ORDERS AND SHIPMENTS
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Google Pay, Apple Pay and American Express.
I just placed an order. Can I change or cancel it?
Yes, if your order has not been shipped yet. Contact us as soon as possible by email at dianastudio@luidiana.com , on WhatsApp or by phone at +39 342 199 4167 .
Do you ship internationally?
Yes, we currently ship to Italy, Europe and the United States.
How long does a shipment take?
In Italy, delivery takes 2–3 working days. For international shipments, times vary based on destination but generally do not exceed 3–5 working days.
RETURNS AND REFUNDS
I got the wrong size. Can I exchange it?
Yes, of course. Contact us and we will guide you through the procedure. The size or item exchange is free and paid by Diana Studio.
How long does it take to receive a refund?
The refund is made within 30 working days, according to the method requested by the customer (bank transfer, PayPal or credit to card).
OUR LEADERS
What materials are the products made of?
We use high quality yarns and materials, chosen for their technical and aesthetic performance. We work with selected Italian and international spinning mills. Compositions vary depending on the season and model.
Where and by whom are the garments made?
The garments made in Italy are produced directly in our knitwear factory in Prato. In Bangladesh we collaborate with a sustainable structure that we share with two local partners. Our technical team constantly supervises both productions, maintaining the same standards of quality, control and artisanal attention.
How can I choose the right size for me?
Write to us via email or WhatsApp at +39 342 199 4167 : we will help you to correctly interpret the size chart in the product sheet and find the size that best suits you.
MANUFATTO ITALIANO
What is “Manufatto Italiano”?
It is an exclusive capsule collection, produced entirely in our Tuscan knitwear factory. The garments are made in limited series, with sartorial techniques and excellent yarns, to celebrate Italian craftsmanship.
Why choose a “Manufatto Italiano” garment?
These pieces embody the essence of Diana Studio: care, quality and lasting beauty. Each piece is the result of technical knowledge, specialized workmanship and excellent materials.
CONTACTS
How can I contact customer service?
You can write to us at dianastudio@luidiana.com or send us a message on WhatsApp at +39 342 199 4167 .